Predictive InSight

It’s hard to believe it is only three years since Shawn Cashmark and I started Predictive InSight. So much has happened in that tiny sliver of time. I find myself reminiscing more than I have ever done. Maybe it’s an…

 June 1, 2023 Ed McLaughlin If the science of evolution has proven anything, it’s not just the strong that survive but also those that best adjust to the changing environment. Adapting to changes, especially in the rapidly evolving office technology market,…

I have recently had the opportunity to witness some applications that were represented as "cloud delivered." On closer investigation, I noted that what was being portrayed as "Cloud" was, in fact, a shared server. I asked the question, Are your…

As an industry we are really very good at understanding the internal metrics that lead to a well-run business and thus profitability. But what about the customer and their metrics… what are the metrics for measuring our performance against the…

Many people have asked me, “Does the industry need another DCA?”. My response is, “It depends on your expectations.” If you are interested only in collecting less-than-accurate meters and are willing to tolerate being knocked off the network 10 to…

The newest conversation taking front stage today is that if we expect to grow we must pursue adjacent business opportunities. Is this really the path to growth? I suspect the answer is more complicated than the question suggests. Regardless to…

I recall an educational meeting I attended early in my career. A respected professor from a prestigious University told us how fortunate we were to be part of an industry that was both recession-resistant, and locked into decades of growth.…