“I’ve had people asking about EKM and have highly recommended it just because the support is so excellent and every department in my company is continually finding more innovative ways to use the software”
-Jackie Lehman, Director of Software Solutions
About Genesis Technologies
Founded in 1991, Genesis is a printer service and supplies company. As of today, the company operates as a full-service managed print provider that has a nationwide presence. Genesis Technologies is recognized as an industry leader in management hardware, software, and services solutions. For over 29 years, they have increased productivity for companies both large and mid-size.
As a managed print service provider, Genesis Technologies provides intelligent services and solutions for their printing equipment, software, and billing. Nationwide, companies rely on Genesis to optimize their printing infrastructure to make their business more efficient and effective.
EKM With Predictive InSight Offers Precise Billing
Before partnering with Predictive InSight, Genesis Technologies relied on another data collection agent (DCA) to monitor their client’s printing for billing purposes. “We would manage thousands of devices that we actually support, but our DCA couldn’t filter out the additional equipment that we didn’t even manage. These additional charges would come in through the software, and we’d have to pay for it.”
Genesis Technologies knew that there were better options for their business and continued to attend conferences. “We had spoken to EKM reps at HP conferences for a couple of years and were very interested in what they had to offer. After speaking with Shawn Cashmark (Co-owner of Predictive InSight), we were able to compare the software in question and decided that EKM looked to be the better fit for us.”
Utilizing EKM with Predictive inSight, Genesis Technologies offers a much more precise and intelligent billing system for their clients across the United States. “With EKM, we are finally only billed on the managed devices that we support. Since transitioning to EKM, we haven’t been to a single conference!” For Genesis, the search is over.
Smarter Support Services
As a managed printer service provider, Genesis Technologies handles the diagnosing, maintaining, and repairing their client’s equipment. “Our solution was, whenever a device went down, we sent out a technician.” Without incorporating Smart Device Services (SDS), Genesis had no idea what they were walking into with each maintenance call. Since the transition, Genesis has created an internal help desk that looks at HP SDS to diagnose problems before sending anyone out. “Now, EKM with Predictive InSight allows us to solve the problem remotely and can also locate a replacement part before it breaks down. This solution effectively saves our customers time and cuts down expenditure for us.”
“I’ve had people asking about EKM and have highly recommended it just because the support is so excellent and every department in my company is continually finding more innovative ways to use our products. EKM with Predictive InSight is all about tight integration with HP SDS, superior billing methodology, and exceptional support.”