The world's leading managed print service (MPS) software supplier with over 20 years of experience in delivering dramatic performance improvement for companies, enterprises, managed service providers, OEM manufacturers, resellers, and wholesalers.
With over 1,000 resellers and 2 million devices globally, we help our customers optimize their printing and imaging resources and operations using advanced service delivery automation software to help them save money and time and improve efficiency and effectiveness. By applying established ITSM and ITIL principles our platforms have since extended to incorporate all classes of technology asset by enabling highly automated SaaS subscription, including remote service management too.
"EKM Global is committed to delivering the best possible service and support to all our customers as seen in our 100% 'excellent' support feedback over the last 2 years. Our own team of dedicated developers are focuses on adding new innovative features at every release of EKM Insight."
- Ian Silvester, Director of Product, EKM Global
Automate your meter collections, consumables replenishment, and service alerts.
Predictive consumables algorithms reduce costs and give you total control of your consumables replenishment.
Reduce your service and support costs.
Highly secure military-grade transmission algorithm with store and forward.
Printing equipment requires a regular supply of consumables and maintenance services. It is therefore imperative that the location of the printing assets is known and kept up to date to ensure consumables and services are delivered to the right location. Printing equipment can often be moved and with the very best will in the world change control may not trap all of these moves and changes. Active asset moves and change control is therefore at the core of a high-quality print service.
Printing equipment requires replacement consumables to be delivered efficiently and at the right time to maintain the user service but to minimize stock and inventory holding. Therefore, the IT service needs to account for this with intelligent demand forecasting and active supply chain management. It needs to know which consumables to order for which equipment and ensure they are delivered to the right location at the right time.
Printing equipment is certainly an IT asset, but it is also a fine-tuned piece of electromechanical equipment. As such it requires active service and maintenance to be efficiently delivered to maintain high user service availability. This will be more frequent than other IT equipment and requires to be effectively planned and organized to minimize customer disruption and to efficiently utilize service resources to ensure the minimum cost of service delivery.
To ensure optimal value for the business and effective return on the asset value deployed the usage, that is how much is printed, needs to be appropriate to the equipment capability, its performance, and cost. Usage patterns do change in all businesses therefore knowledge of usage is important to ensure the right assets are in the right locations supporting the business in an optimum way. Usage is also a key cost driver associated with consumable consumption and service visits. If a cost per page or cost per copy is the service charging model used this will be directly associated with the cost of the service and a critical item to be correct both for the service provider and the end customer.
Insight software has been designed specifically to address these needs to ensure that Print can be finally managed just like any other IT service, managing the entire service lifecycle from Service Strategy, Service Design, Service Transformation and Service Operation with active Continuous Improvement to fully support the principles of ITIL®.
The software is intelligent, learns from your environment and helps both end users and service providers achieve an optimised print service working together.
End-users experience an improved, reliable, and highly available service, Service providers increase their productivity assisting in increasing the service value they can offer to their customers.
Available as a secure cloud service, private cloud service or on premise service with advanced roles and workflows with highly sophisticated remote control capabilities and flexible integration Insight provides the flexibility and value to meet the most diverse and demanding operating requirements.