Category: News
It’s Not About Data; It’s About Knowledge
Many people have asked me, “Does the industry need another DCA?”. My response is, “It depends on your expectations.” If you are interested only in collecting less-than-accurate meters and are willing to tolerate being knocked off the network 10 to…
Adjacency The New Buzz Word
The newest conversation taking front stage today is that if we expect to grow we must pursue adjacent business opportunities. Is this really the path to growth? I suspect theanswer is more complicated than the question suggests. Regardless to whom…
Are you and your Accounts Aligned?
As an industry we are really very good at understanding the internal metrics that lead to a well-run business and thus profitability. But what about the customer and their metrics…what are the metrics for measuring our performance against the expectations…
Succeeding In A “Zero-Sum” World
I recall an educational meeting I attended early in my career. A respected professor from a prestigious University told us how fortunate we were to be part of an industry that was bothrecession-resistant, and locked into decades of growth. He…