Rich Houghton, President of ManagedPrint


Our experience using the previous DCA’s consisted of putting people on hold to research their machines, come back, and at that point, they’re already irritated because it took us so long. But with Predictive InSight and EKM, it’s just all there.”

-Rich Houghton – President of Managed Print

James Balinsky, Director of Print Business Development at ESW IT Business Advisors

ESW I.T. Business Advisors

Your suggestions are paid attention to. Whereas some larger software companies, you can give them feedback, and you’re seemingly unimportant. The nice thing about Shawn is that he listens and understands the business challenges. He then takes and interprets the challenges and translates that to the programmers that are involved.

-James Balisky, Director of Managed Print

Jackie Lehman, Director of Software Solutions, Genesis Technologies

Genesis Technologies

I’ve had people asking about EKM and have highly recommended it just because the support is so excellent and every department in my company is continually finding more innovative ways to use the software”

-Jackie Lehman, Director of Software Solutions

Tom Senecal, CEO of Laser Resource

Lasers Resource

“You’re making investments in getting meters, shipping toner, and sending technicians onsite to fix machines. If you’re an HP dealer, you’re also looking at Smart Device Services and figuring out how to leverage that and realizing that maybe if you change your data collection agent, you can actually become better at all three areas and get SDS.”

-Tom Senecal, CEO of Lasers Resource